Privacy Policy

Controller / Business Name: Printeast Private Limited Registered Office: PNO:135 KONDAPUR, SILICON HILLS TOWNSHIP, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana, India Website: www.printeast.com Privacy Email: privacy@printeast.com Support Email: support@printeast.com Privacy Page: www.printeast.com/privacy-policy/ Cookie Policy / Cookie Settings: www.printeast.com/cookie-policy/ Privacy Contact Details: Printeast Private Limited, PNO:135 KONDAPUR, SILICON HILLS TOWNSHIP, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana, India

Printeast operates a global, multi-sided print-on-demand and design platform. Controller / Business Printeast acts as a controller or business when we determine the purposes and means of processing personal data for our own business operations, including operating our website, apps, accounts, dashboards, hosted stores, and marketplace features; managing seller, creator, buyer, supplier, and business accounts; billing, settlements, fraud prevention, support, platform analytics, platform security, and legal compliance; operating and improving our AI and design-related tools; sending service communications and marketing where permitted; and recruiting and managing workforce-related data. Processor / Service Provider / Contractor Printeast may act as a processor, service provider, or contractor when we process personal data on behalf of a seller, merchant, creator, brand, or other business customer solely to provide services under their instructions, such as receiving order data from connected stores or integrations; processing product and print instructions; manufacturing, printing, packaging, and shipping products; coordinating tracking, returns, and delivery support; and providing customer support related to fulfillment. If you purchase from or interact with a seller, creator, or merchant using Printeast, that party may also be a separate controller of your personal data, and their own privacy policy may also apply. Even where Printeast acts as a processor or service provider for order fulfillment, we may act as an independent controller for limited purposes such as security, fraud prevention, abuse prevention, accounting, audit, sanctions screening, legal compliance, and the establishment, exercise, or defense of legal claims.

We may collect personal data when you visit our websites or apps; create an account or profile; place an order or purchase a product; create, upload, save, edit, or publish designs, templates, mockups, or assets; use our AI design studio, prompt tools, smart mockup tools, product idea tools, trend tools, or Printeast GPT; connect a marketplace, e-commerce platform, social commerce account, or external store; bulk publish products or synchronize listings across sales channels; contact support or communicate with us; subscribe to updates, newsletters, or marketing; participate in surveys, promotions, research, or interviews; apply for a role or contract opportunity with Printeast; or where we receive information from integrations, merchants, marketplaces, payment providers, shipping providers, fraud-prevention tools, or other business partners. We also collect some information automatically through cookies, logs, device data, analytics tools, tracking technologies, and similar tools when you use our Services.

A. Identity and Contact Data This may include name, email address, phone number, billing address, shipping address, business address, username and password, account credentials, and communication preferences. B. Account, Store, and Business Data This may include store name and storefront details, merchant or creator profile information, payout and settlement details, account settings, permissions, roles, preferences, tax or verification information, and connected marketplace or platform details. C. Order and Transaction Data This may include order number and order history, purchased items, product variants and customization details, recipient details, order status, shipping, delivery, and tracking information, returns, refunds, disputes, and related records, and billing and transaction metadata. D. Design, Upload, and Content Data This may include uploaded artwork, graphics, logos, images, product files, and design assets; saved drafts, templates, layers, mockups, generated previews, and product configurations; text, names, messages, and personalization fields included in designs or products; design library content; and publishing or sharing settings. E. AI, Automation, and Seller-Assistant Data This may include prompts, instructions, and input text submitted to Printeast GPT or AI tools; generated outputs, design suggestions, product ideas, niche suggestions, marketing suggestions, tags, titles, listing suggestions, and related results; smart mockup requests, trend insights, and recommendation data; and feedback you provide on AI outputs, suggestions, or generated content. F. Platform Usage and Technical Data This may include IP address, browser type and version, device type and identifiers, operating system, language and time zone, approximate geolocation derived from IP, referral URL, log files, clickstream data, crash logs, usage data, session activity, cookie identifiers, and similar technology data. G. Communications and Support Data This may include emails, support tickets, chats, messages, recordings where lawful, complaint records, feedback, survey responses, research participation records, and internal notes relating to issue resolution and customer support. H. Supplier, Partner, and Compliance Data This may include business contact details, contracts, invoices, quality records, service records, shipping, production, or printer performance information, and verification, tax, compliance, and due diligence information. I. Recruitment and Workforce Data Where applicable, this may include CVs, resumes, cover letters, interview notes, references, candidate assessment data, payroll, tax, benefits, attendance, access-control, and HR administration data, and contractor and consultant records. J. Sensitive or Special Categories of Data We do not intentionally request sensitive or special category personal data from customers, sellers, creators, or buyers unless necessary and lawful for a specific purpose. Because Printeast is a design and print-on-demand platform, content uploaded into print files, custom products, prompts, images, or personalization fields may sometimes contain personal or sensitive information. The person uploading that content is responsible for ensuring that they have the right to provide it and have given any required notices or obtained any required permissions or consents under applicable law. Please do not upload unnecessary sensitive data, government identifiers, medical information, or children’s personal data into designs, prompts, or print fields unless strictly necessary and lawfully permitted.

A. To Provide and Operate the Services Including to create and manage accounts; authenticate users; host stores and product listings; process and fulfill orders; generate mockups and previews; enable bulk publishing and channel synchronization; power AI-assisted features, design tools, and seller tools; and coordinate shipping, delivery, support, and returns. B. To Run Marketplace, Hosted Store, and Seller Features Including to create, manage, and publish product listings; support hosted stores and marketplace participation; manage seller dashboards, analytics, product metadata, and performance reporting; and improve product discovery, merchandising, and store operations. C. To Power AI and Product Intelligence Features Including to process prompts and instructions submitted to our AI tools; generate or assist with design suggestions, titles, tags, descriptions, and marketing ideas; provide niche suggestions, trend insights, product recommendations, mockups, and related assistance; and improve the accuracy, relevance, safety, and usability of our features. Where permitted by law and contract, we may also use aggregated or de-identified data to improve our Services, analytics, performance models, and product experience. We do not publish merchant end-customer personal data in public galleries, trend feeds, or public content libraries. D. To Process Payments, Settlements, and Accounting Including to process payments, refunds, and chargebacks; calculate earnings, commissions, or settlements; maintain tax, billing, and financial records; and comply with accounting and corporate obligations. E. To Communicate With You Including to send order updates, security alerts, and administrative notices; respond to support requests, complaints, and questions; send platform updates and service communications; and send marketing or promotional communications where permitted by law. F. To Improve, Monitor, and Secure the Services Including to analyze traffic, usage, feature adoption, and performance; troubleshoot issues and improve reliability; prevent fraud, abuse, spam, policy violations, suspicious activity, and unauthorized use; and maintain system security, resilience, and incident response. G. To Comply With Legal and Regulatory Obligations Including to comply with tax, consumer, privacy, sanctions, trade, fraud, and other laws; respond to lawful requests from courts, regulators, law enforcement, or authorities; enforce our terms; protect our rights; and resolve disputes. H. To Recruit and Manage Personnel Including to assess job applications; manage hiring and onboarding; and administer payroll, benefits, attendance, training, and compliance.

Where UK GDPR, EU GDPR, or similar laws apply, we process personal data under one or more of the following legal bases: performance of a contract; taking steps at your request before entering into a contract; compliance with legal obligations; legitimate interests; consent, where required; and the establishment, exercise, or defense of legal claims. Where India’s data protection law or other local laws apply, we process digital personal data for lawful purposes, including with consent where required and for other legally permitted purposes.

We may share personal data with the following categories of recipients where necessary: print providers, manufacturers, personalization partners, and fulfillment partners; shipping carriers and logistics providers; payment processors, payout providers, banks, and finance tools; hosting, cloud storage, infrastructure, analytics, communications, support, CRM, and security providers; identity verification, fraud prevention, sanctions screening, and compliance providers; marketplaces, store integrations, social commerce tools, and connected third-party platforms that you choose to connect; professional advisers such as lawyers, insurers, accountants, and auditors; corporate affiliates for internal operations, administration, compliance, and reporting; regulators, courts, law enforcement, tax authorities, and public bodies where required or permitted by law; and investors, lenders, acquirers, or transaction counterparties in connection with a financing, merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards. We may also share personal data with sellers, creators, merchants, or storefront operators where necessary to complete transactions, provide support, fulfill orders, resolve disputes, or comply with legal and contractual obligations. We do not sell personal data for money. However, certain advertising, analytics, attribution, or related disclosures may be considered “sale,” “sharing,” or similar regulated activity under some U.S. state privacy laws. If Printeast engages in such activities, we will provide required notices and applicable opt-out mechanisms.

Printeast is a global platform. Your personal data may be processed in India and in other countries where we, our affiliates, service providers, suppliers, print partners, or logistics partners operate. Because Printeast may route orders to printers or service providers in different regions, certain order-related personal data may need to be transferred internationally in order to provide the Services. Where required by law, we use appropriate safeguards for international transfers, which may include adequacy decisions or adequacy regulations, Standard Contractual Clauses, the UK International Data Transfer Addendum or IDTA, contractual, technical, and organizational safeguards, and transfer risk assessments where required. If you want more information about international transfer safeguards, please contact us at privacy@printeast.com.

We use cookies and similar technologies, including pixels, browser storage, tags, and related tools, for purposes such as strict website and platform functionality, account login and authentication, security and fraud prevention, cart, checkout, and session continuity, language, currency, and dashboard preferences, analytics and performance measurement, product improvement, and advertising, attribution, and campaign measurement where enabled and legally permitted. Where required by law, we ask for consent before using non-essential cookies or similar technologies. You can manage your cookie preferences through our cookie banner and settings interface, our cookie policy at www.printeast.com/cookie-policy/, and your browser or device settings, where available. Disabling certain cookies may affect some features of the Services.

We may send marketing communications about Printeast, our Services, product updates, educational content, features, offers, and events where permitted by law. You can opt out at any time by clicking the unsubscribe link in a marketing email, updating your communication preferences where available, or contacting us at privacy@printeast.com or support@printeast.com. Even if you opt out of marketing, we may still send service, transactional, legal, security, or operational communications.

Depending on your location and applicable law, you may have rights to access your personal data, know what categories of personal data we collect, use, disclose, or share, correct inaccurate data, delete your personal data, restrict certain processing, object to certain processing, withdraw consent where processing relies on consent, receive a portable copy of certain data, opt out of sale, sharing, targeted advertising, or certain profiling where applicable, complain to a regulator, supervisory authority, or statutory body, and not be discriminated against for exercising privacy rights. If we process your personal data solely on behalf of a seller, merchant, creator, or other business customer, we may direct your request to that party where appropriate, while assisting as required by law. To exercise your rights, please contact privacy@printeast.com, support@printeast.com, or use the privacy page at www.printeast.com/privacy-policy/. We may need to verify your identity before fulfilling certain requests.

If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights, including the right to know, access, correct, and delete personal data; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information where applicable; and the right to non-discrimination. You may exercise these rights by contacting us at privacy@printeast.com or through the privacy page at www.printeast.com/privacy-policy/. We will verify requests as required by law. Authorized agents may submit requests where legally permitted. If Printeast is required to recognize browser-based opt-out preference signals, including Global Privacy Control, we will honor qualifying signals in accordance with applicable law.

If you are in the UK, EEA, or Switzerland, you may also have the right to lodge a complaint with your local supervisory authority. You may contact us at privacy@printeast.com for privacy-related questions or rights requests.

If you are located in India, Printeast will process digital personal data in accordance with applicable Indian law. Where required, we will provide notice of the personal data we collect and the purposes of processing, process personal data on a lawful basis including consent where required, provide mechanisms for correction, update, and erasure where applicable, provide grievance redressal contact channels, and make breach notifications as required by law. For India privacy or grievance matters, you may contact privacy@printeast.com or write to Printeast Private Limited at PNO:135 KONDAPUR, SILICON HILLS TOWNSHIP, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana, India.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, comply with tax, accounting, legal, and regulatory obligations, resolve disputes, enforce agreements, detect and prevent fraud and abuse, and protect our rights and operations. Retention periods vary by data type and business need. In general: account information is retained for the life of the account and a reasonable period thereafter; order and transaction records are retained for the period required by applicable tax, accounting, and legal obligations; design files, prompts, projects, mockups, and uploaded assets are retained until deleted, removed, or no longer required, subject to backups, support, completed-order requirements, legal holds, or contractual storage settings; support records are retained for a reasonable support and dispute-management period; marketing records are retained until you unsubscribe, object, or withdraw consent, plus a limited suppression period; security and fraud logs are retained as reasonably necessary for detection, prevention, investigation, and legal protection; supplier, payout, and settlement records are retained for the contract period and related legal or accounting retention period; and recruitment and workforce records are retained in line with legal and operational requirements. Where deletion is not immediately possible, including due to backups, legal holds, or secure archives, we will isolate and protect the data until deletion is feasible.

We implement appropriate technical and organizational measures designed to protect personal data, including role-based and least-privilege access controls, encryption in transit and, where appropriate, at rest, authentication, password protections, and account controls, monitoring, logging, and incident response procedures, vendor due diligence and contractual controls, staff training and confidentiality obligations, data minimization and retention controls, and backup and resilience processes. No method of transmission or storage is completely secure. However, we take commercially reasonable and risk-appropriate steps to protect personal data. You are responsible for maintaining the confidentiality of your credentials and notifying us promptly if you suspect unauthorized access to your account.

We may use automated tools, rules, and risk signals to help detect fraud, suspicious orders, spam, policy violations, and abusive behavior; identify payment anomalies or account compromise; improve moderation, security, and platform integrity; and assist with product recommendations, trend insights, listing suggestions, and seller support features. We do not engage in solely automated decision-making that produces legal or similarly significant effects on individuals unless permitted by law and supported by appropriate safeguards. If required by law, available safeguards may include meaningful human review and the ability to challenge certain outcomes.

If we become aware of a personal data breach, we will investigate, contain, assess, document, and remediate the issue and make notifications to affected individuals, customers, merchants, regulators, or authorities where required by applicable law.

Printeast’s Services are not directed to children where prohibited by law. We do not knowingly collect personal data from children in violation of applicable law. If you believe that a child has provided personal data to us without proper authorization, please contact us at privacy@printeast.com. If we learn that we have collected such personal data unlawfully, we will take appropriate steps to delete or otherwise address it.

Our Services may integrate with or link to third-party marketplaces, stores, websites, platforms, social networks, payment providers, shipping providers, design tools, analytics tools, AI providers, and other external services not controlled by Printeast. We are not responsible for the privacy, security, or content practices of third parties except to the extent required by law. We encourage you to review their privacy notices before interacting with them.

Certain features of Printeast may allow you to publish products, storefronts, listings, designs, or related content to marketplace pages, hosted stores, connected external channels, public listings, or collaborative or shared workflows. Where such features are available, content is private by default unless you choose to publish, share, list, or otherwise make it visible through the relevant feature. You are responsible for ensuring that any content, personal data, images, names, or other material you publish or share through Printeast is lawful and that you have the necessary rights, permissions, and notices in place.

We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, legal requirements, or privacy practices. When we update this Privacy Policy, we will revise the “Last Updated” date above. If the changes are material, we may also provide additional notice through the website, your account, email, or other appropriate means where required by law.

If you have any questions, concerns, complaints, or requests about this Privacy Policy or our privacy practices, please contact us at: Printeast Private Limited PNO:135 KONDAPUR, SILICON HILLS TOWNSHIP, Kondapur, Serilingampally, K.V.Rangareddy- 500084, Telangana, India Privacy Email: privacy@printeast.com Support Email: support@printeast.com Website: www.printeast.com Privacy Page: www.printeast.com/privacy-policy/ Cookie Policy: www.printeast.com/cookie-policy/